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Home  ›  Hitron Cgnvm-3589 Router Lights Change From Blue To Green I Lose Internet Connection Why?

Hitron Cgnvm-3589 Router Lights Change From Blue To Green I Lose Internet Connection Why?

Written By Tuesday 22 February 2022 Add Comment Edit

Easy as 1-2-3: Basic starting time steps

To view the labelled diagram of the box, click here

  1. Verify that all devices are powered ON.
  2. Bank check the connections betwixt your devices (FibreWire Tv set box, modem, eero devices). Are all the cords (power, HDMI, ethernet-if applicative) and cable connected securely?
  3. We recommend unplugging the power cord from the box for xxx seconds and plugging it back in as a first step.

If these steps haven't resolved the effect, follow the specific steps beneath for your scenario.
If you lot resolved the issue, celebrate your tech-savvy self!

Scenarios

How do I connect my OneBox to the internet?

If your OneBox is close to your modem, we recommend connecting the 2 devices via an ethernet cord for a more reliable connectedness. If you don't have an ethernet cord, delight visit our Church building St. location and we'll provide you with 1.

  1. Plug the ethernet cord into the back of the OneBox and the other end into the back of the modem.
  2. Adjacent, press the Home carte button on the remote and choose Settings, and then Full general
  3. Roll downward to Network Configuration
  4. If yous know your WiFi password, choose your WiFi network name from the listing and enter your WiFi password
    • If yous do not know your WiFi password, choose WPS from the list.Next press the modest WPS button on the right side of your OneBox then press the circular WPS button on the front of your modem.
    • The OneBox will magically locate and connect to your WiFi network.
  5. To test the connectivity, press the OPT button on the remote while on a channel. Do y'all see Startover every bit an option?
    • Yes information technology'due south there! You did it-congratulations!
    • No, it's not at that place. Don't fret. Call us at 700-7000 for assistance.

I'thou connecting my box to the net via my WiFi connection but I've forgotten my WiFi password.

You take a few options:

  1. You can recover your WiFi countersign by clicking here and following the instructions to access the WiFi settings in your modem. You've got this!
    • If you have Internet service with another company, please contact your Internet access provider provider for assistance.
  2. The box has WPS (WiFi Protected Setup) software that looks for your WiFi connection (must be One Fibrewire Internet) and connect to it without having to enter your WiFi countersign. It'due south like magic!
    • Home push->Settings->General
    • Curl down the options to "Network configuration" and cull View
    • Choose "Change Network"
    • From the list, choose, "WPS"
    • Hit the WPS push button (small button on the right side of the box)
    • Hit the WPS push button on your modem (round push button on the front end under the indicator lights)
      The box will search for your WiFi network and automatically connect the box to your network
  3. If y'all take OneHome WiFi, you can retrieve your WiFi network information via the app.
    • Tap the Menu (peak, left corner) and choose "Network Settings"
    • Tap "Network password" to run across your WiFi countersign

I don't see my dwelling WiFi network listed as an pick in the Network Configuration options.

If you have our FibreWire Internet, your missing WiFi network data may be caused by the following:

  1. You may not have a 5G uniform modem. Our Hitron tower modems (CGNVM 2559, 3589, CGNV2) are compatible.
    • Call usa at 700-7000 to verify your modem model. We can configure a compatible modem for you to selection up at wither our Church St. or Victoria St. location. All you have to practice is connect it when you arrive home.
  2. WiFi coverage may not be available or may be weak in the area where you are connecting your box. As a test, use your mobile telephone to determine the signal forcefulness. If it'south weak call us at 700-7000 or visit us at a retail location to sign up for our OneHome WiFi and savour seamless coverage in your home.
    • If you have our FibreWire Net, follow these steps to connect your box to your internet via WiFi:
      • Dwelling house push->Settings->General
      • Scroll down the options to "Network Configuration"
      • From the list, choose, "WPS"
      • Hitting the WPS button (pocket-sized push on the right side of the box)
      • Striking the WPS button on your modem (round button on the front under the indicator lights)
      • The box will search for your WiFi network and automatically connect the box to your network

My box won't connect to my WiFi network and the box is not close enough to the modem to connect via ethernet cord.

This can happen if:

  • The box can't find your WiFi network,
  • Your WiFi network is non 5G compatible
  • The WiFi indicate is weak or doesn't reach the box.
  1. Utilize your smartphone to check the betoken strength in the same expanse equally your box.
  2. Remote-> Home push->Settings->General
  3. Scroll downward the options to Network Configuration
  4. Choose Configure Afterwards. This will let you to lookout Telly. However, yous will not be able to enjoy internet-related features such as Cloud DVR.
    • Call 700-700 to speak with a friendly I representative.

I changed my WiFi password. How do I update the OneBox so it connects to my WiFi?

At that place are 2 ways to reconnect the OneBox to your WiFi network:

Manually

  1. Press the Home button on the remote then choose Menu->Settings->General
  2. Choose Network Configuration, and so choose Forget Network. (This volition delete your existing WiFi network and password.)
  3. Choose your WiFi network and manually enter your new WiFi password

Automatically

  1. Press the Home button on the remote and so cull Bill of fare->Settings->General
  2. Choose Network Configuration, so choose WPS (WiFi Protected Setup)
  3. Printing the WPS push button on the front of your modem (circular button nether the indicator lights)
    • Press the WPS push on the side of your OneBox (small button on the right side)
    • The OneBox will automatically connect to your WiFi network without having to enter your new password.

I meet a 'The subscription of your receiver is invalid"' or 'Your receiver is not properly configured" error bulletin on my TV.

This tin happen if:

  • The box connectivity type and Network Configuration setting practice not friction match
  • The box connection to the net has been set up correctly simply yous've lost connectivity

If yous are supposed to be connected to the internet:

  1. On the front panel of the box, the @ indicator light will be solid green if yous are continued to your internet network. If it's blinking green, the box is looking for a network to connect to. If it's off completely, you have no connectivity.

  2. Check the connectivity status.
    • Abode Bill of fare->Settings->Full general->Network Configuration.->View
    • WiFi Name: If your box is continued to the net via WiFi, you should see your WiFi network name here
    • Connectedness Status-If your box is connected to the internet, you should see "OK"
    • If you do not see "OK", choose Change Network.(bottom right)

  3. Check the Network Configuration setting to ensure either "Ethernet" or your WiFi network is chosen.
    • Ethernet, if your box is connected to your modem via an ethernet cord
    • WiFi, if y'all box is connected to the internet via WiFi
    • WPS if you don't encounter your WiFi network or can't remember the WiFi password.
    • WPS steps
      • Hit the WPS button (small push button on the right side of the box)
      • Hitting the WPS push button on your modem (round push on the front end nether the indicator lights)
      • The box will search for your WiFi network and automatically connect the box to your network
    • If you are however unable to connect the box to the internet:
      • Under Network Configuration, select "Configure Later" as your network type.
      • This interim solution will allow you lot to watch TV but you will not accept admission to cyberspace features such as Cloud DVR, Restart or Favourites.
      • Call 700-7000 and follow the prompts for Tv set technical support.

My remote isn't responding.

  1. Striking the STB button and change the aqueduct. Test the remote.
  2. Next, printing the Ten button. If you lot were in watching a recording or had hit Pause, this will send you back to live TV.
    Test the remote once again.
  3. If the issue persists, telephone call 700-7000 to speak with a friendly One representative.

I'1000 getting a Remote Command Pairing mistake message.

All remotes are paired/continued to the box they are packaged with. If yous move that remote shut to another box in your dwelling house, the remote will endeavor to pair with the other box and you volition lose
the connection to the original box.

Follow the instructions on the screen to pair the remote to the box again.

If the pairing is not successful, yous'll see an option to Retry. Press the OK button

I want to use my remote with whatsoever OneBox

You have the selection to clear the remote pairing to the box and use your remote(south) with any box in your home. Infrared mode works in line of sight so you will need to point the remote at the box. Please note that the remote must be in "paired/Bluetooth" mode first before you can clear the pairing. If yous are encountering a Remote Pairing error, follow the instructions on the screen to pair before proceeding to the steps beneath:

  1. Concord the Ability and 0 (nada) buttons down together until the minor LED low-cal nether the Ability button turns solid green.
  2. Printing the OK button on the remote. The STB and Television receiver buttons will light up to indicate that you are now in Infrared style.

I'one thousand getting a "No Signal" message on my TV.

This tin can happen if:

  • Your cablevision connection is non secure,
  • Your cable is damaged
  • The cable is not transmitting signal
    1. Check the cable for any visible damage.
    2. On your remote->Home Bill of fare->Settings->My Box->Curlicue beyond to Bespeak
      • There are four tuners in the box. You'll see Tuners one and ii that show your bespeak force and quality.
      • These bars are always green and should be at a minimum of 50%.
    3. Curl down using the up and down arrow keys on the remote to see Tuners 3 and iv.
      • If any of the tuners are beneath 50%, there is an issue with signal. Please call 700-7000 to speak with a friendly One representative.
      • If the tuners are in a higher place 50% but you are nonetheless experiencing an issue, please call 700-7000 to speak with a friendly 1 representative.

My TV screen is blackness.

This can happen if:

  • The HDMI string is not connected to the TV,
  • The HDMI port selected on the TV does non match the HDMI port the box is connected to
  • The HDMI cord provided was non used to connect the box to the Idiot box.
  • Yous have a Samsung 4K TV
  • There is a signal upshot
  1. First, let's determine if the issue is related to bespeak
    • Press the Home button on the remote. Can you see the Menu options?
    • Yep->The issue isn't related to point. Continue to footstep two.
    • No-> The issue is related to signal. Please employ the steps above for I'm getting a "No Signal" message on my screen.

  2. Is the HDMI string the one provided to you with your Fibrewire TV kit? If not, replace the cord you are using with the one from the kit.
  3. Verify that the HDMI cord is continued from the box to the TV. Note which port the HDMI cord is plugged in to.
  4. Bank check to see which HDMI port has been selected on the Television settings.
    • On the Tv set remote, press the Input or Source button
    • If the HDMI port chosen does non match the HDMI port the box is connected to, change to another HDMI port

If yous take a Samsung 4K Boob tube:

  1. Using your Boob tube remote, become to Settings > Select External Device Manager
  2. Select HDMI UHD Colour
  3. Select the HDMI port your box is connected to, and switch the HDMI UHD to 'OFF'.

I'm getting an, "s-2000 Your TV is not uniform with the service" mistake bulletin

To work with the OneBox, your Goggle box must be HDMI compatible. If you've purchased your Idiot box brand new in the by viii years, then your TV should exist HDMI compatible. Check the back of the Goggle box for HDMI ports to confirm. If you accept an exterior drive or gaming system continued to your T.V. then it is HDMI compatible.

MY T.V. is HDMI compatible

Accept y'all continued the OneBox to your T.V. with the HDMI cord provided in your OneBox kit? If non, this could exist the issue. Replace the current HDMI cord with the one provided past us. If that resolved the outcome, congratulations!

If non, let'south attempt adjusting the HDMI settings in your T.Five.

  1. Using your T.V. remote press the Settings button
  2. Choose External Device Manager
  3. Select HDMI UHD Colour
  4. Select the HDMI port your OneBox is continued to and switch the HDMI UHD setting to OFF.

My T.Five. is not HDMI compatible

Delight visit a 1 retail location or local electronics store to purchase an HDMI converter cablevision. This acts like a translator between the OneBox and your T.V.

My screen is blue and the aqueduct info is missing OR the channel info is there only my screen is blue/no pic.
This happens when the box loses channel mapping. Channel mapping is programming that directs feeds to specific channel numbers.

  1. Dwelling Bill of fare
  2. Choose Settings->General
  3. Choose Channel Retune->Starting time. Press the OK push.
  4. Install channels. Press the OK button. The channels will synchronize.
  5. Right number of channels. Printing the OK button to return to live TV.

If this doesn't resolve the upshot, call 700-7000 for aid.

The aqueduct is pixelated.

Pixelation is best described as an interrupted motion picture with moving blocks.

This can happen if:

  • There is an issue with the betoken at your location.
  • There is an issue with the signal we are receiving from the vendor.

Is this happening on i channel or many? Please brand a note of the channels impacted.

  1. Ensure the cablevision is connected securely to the box.
  2. If the pixelation is still occurring, please phone call 700-7000 to speak with a friendly One representative.

I'yard getting a "Yous are non authorized to lookout man this aqueduct" or "You do non have permission to sentry this aqueduct" message on my screen.

This tin happen if:

  • Your box has lost the permissions to watch the channels you subscribe to
  • You do not subscribe to the channel(south)
  • You subscribe to the channel(s) but your plan data didn't accomplish the FibreWire Telly platform

If you take configured the box to exist connected to your internet:

  1. Unplug the power string from the box for 10 seconds and plug it back in. The box will reach out to the platform to go permissions for the channels y'all subscribe to.
  2. If the issue persists, call 700-7000 and follow the prompts for TV technical support.

If you lot have not configured the box to connect to your cyberspace:

  1. Domicile Carte->Settings->General->Aqueduct Retune->OK. The channels will load again.
  2. If you upshot persists, call 700-7000 and follow the prompts for Telly technical support.

In that location are yellow dots on my recording and I can't watch information technology.

The yellowish dots indicate that there was an event recording.

This can happen when:

  • You lot've lost connectivity to One Fibrewire Internet
  • The guide data doesn't match the program actually playing. (This doesn't happen frequently.)
  1. Does this happen all the time or merely on a specific channel (s). Make note of channels in case you demand to call usa.
  2. Is your box connected to your One Fibrewire Net?
    Bank check the @ indicator light on the front of the box.
    • The calorie-free will be solid green if y'all are connected to your internet network. If it'south blinking greenish, the box is looking for a network to connect to. If information technology's off completely, then you aren't connected to your FibreWire Internet.
    • Check your network configuration setting to make sure the box is ready to connect to internet.
    • Home carte du jour->Settings->General->Network Configuration
  3. Delete the recording and try it once more.
    • If the issue persists, call 700-7000 to speak with a friendly Ane representative.

I tin can record only I'g not able to picket the recording.

This can happen if:

  • You've lost connectivity to One Fibrewire Internet
  • The channel you recorded experienced an effect during the broadcast such as loss of audio or picture, even if momentarily. The system detects the issue and stops the recording.
  1. Permit's see if the box is connected to your FibreWire Internet.
    • Look at the front panel of your box. Is the Online indicator calorie-free (@):
    • Solid green=Connected to an internet network
    • Blinking light-green=Box is looking for an net connexion
    • Red=Offline/non continued to the internet
      • If blinking dark-green or red:
        • Check the box settings to verify the box is set to connect to the net:
        • Dwelling Menu->Settings->General->Scroll down to choose Network Configuration->Choose View
        • WiFi Name: If your box is connected to the internet via WiFi, you should run into your WiFi network name hither
        • Connection Status-If your box is continued to the internet, you should see "OK"
        • If you practise not see "OK", choose Change Network.(bottom correct)

  2. Bank check the Network Configuration setting to ensure either "Ethernet" or your WiFi network is chosen.
    • Ethernet, if your box is connected to your modem via an ethernet cord
    • WiFi, if you box is connected to the cyberspace via WiFi
    • WPS if y'all don't see your WiFi network or tin can't retrieve the WiFi password.
    • WPS steps
      • Hit the WPS button (small button on the right side of the box)
      • Hitting the WPS button on your modem (round push button on the front under the indicator lights)
      • The box will search for your WiFi network and automatically connect the box to your network
    • If you are yet unable to connect the box to the internet:
      • Under Network Configuration, select "Configure Later on" every bit your network type.
      • This acting solution volition permit yous to scout Boob tube simply you will not have access to cyberspace features such as Cloud DVR, Restart or Favourites.
      • Phone call 700-7000 and follow the prompts for TV technical support.

Help! My recording is in Spanish!

  1. While watching a recorded prove, press the "Opt" push on your FibreWire Boob tube Remote (located side by side to the "Rec" red button) – If you are watching HBO, make certain that select the recording from Aqueduct 300
  2. Become to Audio and select "English (Dolby Digital 5.1) and press OK.
  3. The sound will change from Spanish to English.
    • Note that this resolution step is only available to watching recorded shows on your Set up box / FibreWire OneMedia Players.

The channel is in Spanish. How do I change it to English language?

This tin happen if the channel linguistic communication is set to Spanish but Castilian is not bachelor.

Permit's check the default language settings for all of your channels:
Abode Bill of fare->Settings->General->Default Audio-Choose English

If you want to alter the linguistic communication settings on a specific channel:

  1. On the aqueduct, press the OPT (Options) button on your remote.
  2. Audio-Choose English 5.0, English 2.1 or Spanish

*Please note The following channels practise not have an English language audio pick: 214 Univision, 307 HBO Latino, 218 France 24, 214 and 215 RTP Portuguese

There's no audio on this channel(s).

This can happen if:

  • The default language was set to a language that is not available for that channel. Eastward.one thousand. Aqueduct 307 HBO Latino is bachelor only in Castilian. If your default language is set to English and English is non available, at that place won't exist audio.
  • Y'all've connected a soundbar directly to the FibreWire Television receiver box. The audio output is currently disabled. This volition be enabled in the well-nigh future.
  1. Let's check the sound settings. If the default linguistic communication was gear up to Spanish in error and Spanish isn't available for that channel, you won't accept sound.
    • Domicile Bill of fare->Settings->General->Language->Choose English OR Press the OPT button while on the channel and choose English language.
    • English will be the default linguistic communication on all channels that accept English audio as an selection. On channels that are strictly Castilian, Portuguese or French, English will not be available.
  2. Do you lot have the box connected to a sound bar?
    • Yep->The audio output port on the box is non enabled. Delight connect the sound bar directly to your TV instead.

How practise I add together, remove or change the subtitles or the subtitle language?

Subtitles aren't e'er available on every aqueduct. To meet if subtitles are available for a aqueduct, press the OPT button. Under Subtitles, you lot will see Available or Unavailable.

For all channels
Home Menu->Settings->General->Default Subtitles

Source: https://onecomm.bm/support/fibrewire-tv-troubleshooting-you-can-do-it/

Posted by: toddurnow1939.blogspot.com

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